Privacy Policy

Last updated: September 2026

SIMS INFOTECH ("we", "us", or "our") operates the FieldScore mobile application and web platform. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

Personal Information

• Name, email address, and phone number (for user accounts)
• Organization details (company name)

Location Data

• Precise and approximate location data for attendance check-in and check-out verification
• Location is only collected when you actively check in or check out

Call Data

• Call logs are accessed to match completed sales calls with lead records
• Call recordings made through the app are stored for quality and training purposes
• Call transcriptions and AI-generated summaries are created from recordings

Device Information

• Device identifiers for push notification delivery (Expo push tokens)

2. How We Use Your Information

• To provide and maintain the FieldScore platform
• To track employee attendance with location verification
• To log and manage sales calls and lead interactions
• To generate AI-powered call summaries for sales managers
• To send push notifications about new leads, call transcripts, and team updates
• To generate daily sales reports and performance analytics

3. Data Sharing

We do not sell, trade, or share your personal information with third parties for marketing purposes. Your data may be shared with:

• Service providers: Supabase (database hosting), Exotel (telephony), Groq and DeepSeek (AI transcription and summarization), Expo (push notifications)
• Your organization: Admins and managers within your organization can view team data as part of normal platform functionality

4. Data Security

All data is transmitted over encrypted HTTPS connections. Data is stored securely on Supabase with row-level security policies ensuring users can only access data within their organization and role permissions.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

6. Your Rights

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Withdraw consent for location tracking by disabling location permissions

7. Account Deletion

To request deletion of your account and all associated data, please contact us at the email address below. We will process your request within 30 days.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: shamique@simsinfotech.com
• Company: SIMS INFOTECH